Return Policy
At Erth Wellness, Inc. dba Road Trip Co., we stand behind the quality of our products and are committed to ensuring customer satisfaction. That’s why we offer a 30-Day Satisfaction Guarantee. If you’re not completely satisfied with your purchase, we’re here to make it right.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- Products can be returned if you are not satisfied, no questions asked.
- For apparel items (hats, shirts, sweatshirts), returns will only be accepted if the item is unworn and in its original condition.
Return Process
- Contact Us: For support with your return, email us at support@erthwellness.com, or call/text us at 866-804-3784. Provide your order number, reason for return, and any relevant photos (if applicable).
- Approval: Once your return is approved, you will receive instructions on how and where to send your item.
-
Ship the Item: Ensure the item is securely packaged to prevent damage during transit. Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.
Return Address:
Erth Wellness, Inc.
17905 Sky Park Cir. Ste. J
Irvine, CA 92614
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, please contact us at support@erthwellness.com or call/text 866-804-3784.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please notify us within 7 days of delivery. Include photos of the item and packaging for quicker resolution.
Satisfaction Guarantee
Your satisfaction is our priority. If you’re not completely happy with your product, contact us within 30 days of delivery to initiate a return or discuss a resolution.
Contact Us
If you have any questions about our return policy or need assistance with your order, please reach out to us:
- Email: support@erthwellness.com
- Phone/Text: 866-804-3784